Terms of Use

01Acceptance of these Terms

These Terms of Use ("Terms") are a binding agreement between you and United Technology Services INC ("UTS", "we", "us"). C3POperator.ai ("C3POperator", the "Services") is a product of UTS. By creating an account, accessing, or using the Services, you accept these Terms and our Privacy Policy, which is incorporated by reference.

If you use the Services on behalf of a company or other organization ("Customer"), you represent that you have authority to bind that organization, and "you" refers to both you and the organization. You must be at least 18 years old (or the age of majority where you live) to use the Services.

If you have a separate written agreement with UTS (such as a master services agreement or enterprise order form), that agreement controls to the extent it conflicts with these Terms.

02The Services

C3POperator is a platform for building, deploying, and operating conversational AI voice agents that place and receive calls over the telephone network and in the browser via WebRTC, with built-in scheduling, data tables, knowledge bases, campaigns, and related tooling.

Subject to these Terms, UTS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business purposes. We may update, add, or remove features of the Services from time to time.

03Beta services

C3POperator is currently offered as a beta service. Beta features may be incomplete, may change or be withdrawn without notice, and may not be suitable for production-critical use. Please test workflows, integrations, call routing, and agent behavior before relying on them in live operations.

We welcome feedback from beta users and may use it to improve the Services without obligation. To the maximum extent permitted by law, beta features are provided “as is” and without service-level commitments, warranties, or guaranteed availability. Nothing in this section limits the other disclaimers or limitations in these Terms.

04Third-party providers

The Services function as an orchestration layer over third-party services — telephony carriers (such as Twilio, Telnyx, Plivo, and Vonage), speech-to-text, large-language-model, and text-to-speech providers (collectively, "Providers"). You acknowledge that:

• Your Content (defined below) is transmitted to the Providers used by your agents as necessary to process each conversation, and such processing is subject to each Provider's terms.
• Where you connect your own Provider accounts or API keys ("BYOK"), your direct agreement with that Provider governs, you are responsible for associated fees, and you must maintain any required Provider subscriptions.
• UTS is not an agent of any Provider and makes no warranties on behalf of Providers. Provider availability, models, and voices may change without notice.

05Accounts

• You must provide accurate, current registration information and keep it up to date.
• You are responsible for safeguarding your credentials and API keys, and for all activity and charges under your account — whether or not authorized — until you notify us of unauthorized use. Do not share credentials; each user requires their own.
• You are responsible for configuring your organization's user roles, integrations, and telephony credentials, and for the actions of your users and agents.

06Fees, credits & billing

• Usage pricing. The Services are billed at the per-minute and usage rates published on our website or agreed in your order form. Rates bundle speech-to-text, language-model, text-to-speech, and orchestration costs unless otherwise stated.
• Prepaid credits. Pay-as-you-go usage is funded by prepaid credits. Credits are not money, are non-transferable, and hold no cash value. Calls stop when your balance is exhausted. Except where required by law, credit purchases are final; unused credits are forfeited when your account closes.
• Enterprise invoicing. Enterprise customers may be invoiced post-paid monthly per their order form; invoices are due within the period stated on the invoice.
• Usage responsibility. Unless you configure traffic limits available in the Services, you are responsible for all minutes consumed under your account, including unexpected or fraudulent traffic volumes. We recommend enabling spend and concurrency limits.
• Price changes. We may change pricing with notice; changes take effect prospectively, and material changes will be notified in advance with the option to stop using the Services before they apply.
• Billing disputes. You must raise billing disputes within 30 days of the charge; undisputed amounts remain payable. Taxes are your responsibility (excluding taxes on our income).

07Your Content & licenses

Your Content. You retain all rights to the content you upload to or process through the Services — including prompts, workflows, contact lists, documents, call recordings, transcripts, and structured data ("Your Content"). You represent and warrant that you have all rights necessary to provide Your Content and to have it processed as contemplated by these Terms, and that Your Content does not violate any law or third-party right.

License to UTS. You grant UTS a worldwide, royalty-free license to host, store, process, transmit, display, and reproduce Your Content during the term of your account, solely to (a) provide and maintain the Services, and (b) improve Service performance (such as speech-recognition accuracy, turn-taking, and latency) in a manner that does not identify you, your business, or any call participant. We do not sell Your Content and do not share it with third parties for their independent model training.

Aggregate data. UTS owns aggregated, de-identified usage statistics derived from the Services and may use them to operate, improve, and promote the Services.

Feedback. If you send us feedback or suggestions, we may use them freely without obligation to you.

08Acceptable use

You are the creator and controller of your agents' behavior, the content of your calls, and the selection of call recipients. You agree that you and your users will not use the Services to:

• Violate telemarketing and robocall laws. No calls or messages that violate the U.S. Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the Telemarketing and Consumer Fraud and Abuse Prevention Act, do-not-call registries, calling-time restrictions, or equivalent laws in any jurisdiction. You must obtain any required consent before placing automated or AI-generated calls.
• Record calls without required consent. Call recording, monitoring, and transcription laws vary by jurisdiction and may require consent of all parties. You must review and comply with all applicable recording laws, and provide all required notices and disclosures to call participants before recording or transcribing.
• Deceive or impersonate. No use of the Services to impersonate any person or organization, misrepresent the agent's identity or affiliation where disclosure is required by law, or deceive call recipients about who is calling or why. Where the law requires it, you must disclose that the caller is an AI or automated system.
• Misuse voice cloning. No creating or using a synthetic version of any person's voice without that person's explicit, verifiable consent — and never the voice of a minor.
• Commit fraud or crime. No scams, phishing, extortion, harassment, threats, or any illegal activity; no calls facilitating illegal debt collection or spam.
• Process regulated data without authorization. No processing of protected health information (HIPAA), cardholder data (PCI DSS), or similarly regulated data unless expressly agreed with UTS in writing under appropriate compliance terms.
• Abuse the platform. No reverse engineering, scraping, reselling or sublicensing the Services without authorization, circumventing usage limits or security, or using the Services or their outputs to develop competing models or training datasets.

We may investigate suspected violations and may suspend or terminate access immediately, with or without notice, where we reasonably believe the Services are being used in violation of this section or applicable law.

09No emergency services

10Intellectual property

The Services — including software, models of operation, templates, designs, documentation, and trademarks — are owned by UTS or its licensors, and all rights not expressly granted are reserved. Nothing in these Terms transfers ownership of the Services to you. You may not use the C3POperator or UTS names, logos, or marks without our prior written consent.

11Term & termination

• You may stop using the Services and close your account at any time.
• We may suspend or terminate the Services or your account for material breach of these Terms, suspected fraud or abuse, legal requirement, or non-payment. Where practicable, we will give notice and an opportunity to cure before termination for breach.
• Upon termination, your right to use the Services ends. You may export Your Content prior to closure; after closure, we will delete or de-identify Your Content in accordance with our Privacy Policy, subject to legal retention obligations.
• Sections that by their nature should survive (including fees owed, content licenses for the period granted, disclaimers, limitation of liability, indemnification, and dispute terms) survive termination.

12Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, UTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

AI output disclaimer. The Services use artificial intelligence. AI-generated speech, transcripts, and decisions are probabilistic and may be inaccurate, incomplete, or inappropriate for your use case despite our and your configurations. You are responsible for reviewing agent behavior, testing before deployment, and ensuring agent outputs meet your legal and business requirements. Transcription accuracy is not guaranteed.

Providers. We make no warranty regarding third-party Providers, carriers, or networks, including call quality, delivery, or availability.

13Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) UTS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (i) ONE HUNDRED U.S. DOLLARS ($100) OR (ii) THE AMOUNTS YOU PAID TO UTS FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limitations do not apply to liability that cannot be limited by law, or to your payment obligations or breach of Section 7 (Acceptable use).

14Indemnification

You will defend, indemnify, and hold harmless UTS and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use of the Services; (c) your breach of these Terms; or (d) your violation of any law or third-party right — including, without limitation, the TCPA, the Telemarketing and Consumer Fraud and Abuse Prevention Act, call-recording and wiretap laws, and privacy or publicity rights.

15Governing law & disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

Informal resolution first. Before filing any claim, you agree to contact us at legal@c3poperator.ai with a written description of the dispute and give us 60 days to work with you in good faith to resolve it.

Arbitration. Any dispute not resolved informally will be finally settled by binding arbitration before a single arbitrator under the rules of a recognized arbitration provider designated by UTS, on an individual basis. You and UTS each waive the right to a jury trial and to participate in a class action. Either party may bring qualifying claims in small-claims court or seek equitable relief for IP infringement or misuse of confidential information in court.

16Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a revised effective date. For material changes, we will provide at least 30 days' notice to existing account holders (such as by email or in-product notice) before the changes take effect. Continued use of the Services after the effective date constitutes acceptance.

17General provisions

• Export control & sanctions. You represent that you are not located in an embargoed jurisdiction or on any restricted-party list, and you will comply with applicable export laws.
• Assignment. You may not assign these Terms without our written consent; UTS may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices by email to your registered address or through the Services.
• Severability & waiver. If any provision is unenforceable, the remainder stays in effect; failure to enforce a provision is not a waiver.
• Entire agreement. These Terms, the Privacy Policy, and any order forms are the entire agreement between you and UTS regarding the Services.

Questions about these Terms: legal@c3poperator.ai.